The Conveyancing Quality Scheme Client Charter

Buying or selling a home is one of the biggest deals most of us ever make. We want to make it as easy for you as we can and will do all we can to make sure that everything goes smoothly.

This charter tells you what you can expect from us.

THE LAW SOCIETY’S CONVEYANCING QUALITY SCHEME (CQS)

The Law Society has set up a new quality scheme for solicitors who deal with buying and selling property.

We are a member of the CQS, which means that we meet the high standards the Law Society sets to ensure that we give clients a professional and quality conveyancing service.

WHAT YOU CAN EXPECT FROM US

• When you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from the solicitor.
• We will tell you what the costs will be
• We will keep you informed of progress in your sale or purchase.
• We will work in line with the quality standards of the Law Society’s CQS.

WE WILL

• Treat you fairly
• Be polite and professional
• Respond promptly to your enquiries
• Tell you about any problems as soon as we are aware of them
• Ask for your feedback on our service.

If you want to complain about a solicitor, please ask for details of our firm’s complaints procedure.

If you have any other concern about the firm as a member of the CQS please contact the Law Society team : cqs@lawsociety.org.uk