Privacy

GDPR: YOUR PRIVACY IS IMPORTANT TO US

Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint. Houldsworth Solicitors uses and is responsible for personal information about you. When we do this, we are the‘controller’ of this information for the purposes of the General Data Protection Regulation and other applicable data protections laws.

What information do we collect about you?

When carrying out legal activities we collect the following personal information that you provide to us: -

• Identity data – name, title, address, telephone number, email address, photographic identification, date of birth, credit check.

• Contact information – address, email address, and telephone numbers.

• Financial data – Bank account or payment card details.

• Transaction data – details about payments to and from you regarding current and past matters.

• Matter information – the categories of personal information that we hold will vary according to the

  type of matter that we are instructed and advise upon.

  We use your personal information for the following purposes: -

• To register you as a new client – to perform a contract with you.

• To administer & provide any legal services you have requested, including collection & recovery of any

  monies owed to us – to perform a contract with you, and necessary for our legitimate interests if

  recovering debts due to us.

• To manage our relationship with you including notifying you of any changes in our terms or privacy

  notice – to perform a contract with you and necessary to comply with our legal obligation.

  How we collect your data

  Client Data – we collect personal information directly from you as part of our file opening process and may also obtain further information about specific matters from other sources including publicly available registers, credit searches, Companies House, and the electoral roll.

  Disclosure of your personal data

  To provide our services to you or otherwise fulfil contractual arrangements that we have with you, we may need to use selected third parties to carry out data processing activities on our behalf. We may share your data with third parties: -

• If we are under a legal or regulatory duty to do so.

• If it is necessary to do so to enforce our contractual rights.

• To lawfully assist the police or security services with the prevention and detection of crime or terrorist

  activity.

• Where such disclosure is necessary to protect the safety or security of any persons.

• Otherwise as permitted under applicable law.

Who will we share your personal information with?

We have third parties that we share limited personal data with. This data sharing enables us to fulfil the following obligations: -
Accounting purposes in respect of our Accountants; ensuring client care is up to date and relevant in respect of Auditors; provision of a full legal service if Barristers are required; fulfilling our compliance obligations in respect of regulatory bodies such as the Law Society and the Solicitors Regulatory Authority.
We will not share your data with any third parties without your consent.
How long will we store your personal data?
We will securely retain your information for as long as is necessary and in accordance with applicable law.

Data Security

We have in place security measures to protect your personal information from being accessed, used, lost, disclosed, or altered in an unauthorised way. We limit access to personal data to those people who have a business need to know, and they are subject to confidentiality.

We have procedures in place to deal with any suspected breach of data security and will notify the appropriate regulator who will confirm our legal obligations at that time.

Your rights

You may ask us to correct or update your personal information at any time by writing to us or emailing us at Ellie@houldsworthsolicitors.co.uk. You have the right to receive a copy of the personal information we hold about you. Please write or email if you wish to exercise this right. We will respond to you within one month from when we receive your request. You may also submit a request for your data to be deleted by writing or emailing us.

Complaints

If you have any concerns over how we use your data, please contact us by either telephoning 01200 422152, emailing Ellie@houldsworthsolicitors.co.uk, or writing to us at Pullman House, 2-4 Duck Street, Clitheroe, BB7 1LP.

At the proper time if you are not satisfied that we have addressed your concerns you have the right to make a complaint to the supervisory authority – the details of which will be provided to you as part of the above process.

Our ICO registration number is: ZA201716

Changes to our privacy policy

This privacy policy was published in June 2018. We constantly review our internal privacy practises and any changes will be posted to this page where you will be able to see any alterations or updates.

Contact and Call-back Requests

Users contacting this website, and / or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal contact information is kept private, recorded offline and stored securely until a time it is no longer required or has no use, as detailed in the current Data Protection Legislation. Every effort has been made to ensure a safe and secure “Callback Request” form that would include your name,telephone number and email address if supplied, but advise users using such form to convey details that they do so at their own risk. As you are choosing to provide us with your contact details to liaise with you re your request, we advise that we keep these details for a calendar month – after which they will be destroyed.

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.